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Sabrina Finkbeiner

Sabrina Finkbeiner Public Member
Member Since: July 6, 2026
Markstones Institute of Marketing, Branding & Technology University of Bremen
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Authored Resources

'Family-Owned' or 'Family-Run'? The Words You Use Can Affect Customer Trust

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Family businesses often promote their ownership and heritage to build trust. Research suggests that “family-run” may send a stronger message than “family-owned” — and that adding more heritage claims can sometimes backfire.